mejampoPrivacy Policy

This page describes what we collect when you use mejampo and how we keep that data protected. Our privacy practices centre on transparency—we tell you what information we gather, why we need it, and how it flows through our systems. We do not sell your personal data to third parties, and we apply industry-standard encryption to all sensitive information stored on our servers.

mejampo's account system requires personal identifiers (name, email, phone number) and payment details (bank or e-wallet information) to process deposits, withdrawals, and account verification. We collect game activity data—entries placed, results, and balances—to settle transactions and calculate your weekly cashback and tier status. Cookies and device identifiers help us recognize you across sessions and prevent fraud.

Your privacy is a core responsibility. This policy covers what we collect, how we use it, and your rights to access, correct, or request deletion of your data.

What Data We Collect on mejampo

We collect personal data in several categories. Account registration requires your full name, email address, phone number, and date of birth. When you fund your mejampo account, we collect payment method details—your bank account number or e-wallet identifier—along with transaction amounts and timestamps. Our sportsbook, live casino, slots, and esports markets generate game activity logs: your entry selections, stake amounts, result outcomes, and final balances.

We also collect behavioural data through your sessions on mejampo. This includes your login times, duration of play, which games you access, and whether you claim promotional offers. We gather your device information—operating system, browser type, IP address, and device identifier—to verify account security and prevent fraudulent access. If you contact our support team via live chat, email, or phone, we retain those conversations for quality assurance and dispute resolution.

Data collection summary on mejampo

Account data: Name, email, phone, date of birth, residential address.
Payment data: Bank account or e-wallet details, transaction history, deposit and withdrawal records.
Game activity: Entries placed, stakes, results, balances, cashback credits, tier status.
Device and session data: IP address, device identifier, browser type, login times, playtime duration.
Support interactions: Chat logs, email correspondence, phone call notes.

How We Use Your Data on mejampo

We use your personal data to operate your mejampo account. Your name and contact details are needed to send account confirmations, promotional notifications, and support responses. Your payment information is required to process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and to execute withdrawals to your designated bank account or e-wallet. Your game activity data allows us to settle entries instantly, calculate your weekly cashback every Sunday evening, and advance your tier status at month-end.

Device and session data help us detect fraudulent login attempts, prevent account takeover, and comply with anti-money-laundering (AML) regulations. We may use your data to investigate disputes—if a withdrawal is disputed, we review your transaction history and payment records to resolve it fairly. We also use aggregated, anonymized data (no personal identifiers) to improve our platform—understanding which games are popular, which payment methods users prefer, and which features need optimization.

Third-Party Data Processors and mejampo

mejampo relies on third-party service providers to operate securely. Our payment processor handles all mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer transactions; they receive your payment details only to the extent necessary to complete those transactions. Our email service provider sends you account confirmations and promotional updates; they do not have access to your full account data. Our live-chat platform enables support conversations; chat logs are stored both on mejampo's servers and on the vendor's infrastructure for redundancy.

Our servers and databases may sit outside your jurisdiction—specifically, we may use cloud infrastructure in Southeast Asia and other regions. We contractually require all processors to maintain data protection standards equivalent to our own. We do not authorize any processor to sell, share, or use your data for their own marketing purposes.

Cross-border data: Your data on mejampo may be processed and stored on servers located outside Indonesia. We apply encryption and contractual safeguards to all cross-border transfers.

Cookies and Tracking on mejampo

We use cookies and similar tracking technologies on mejampo to recognize you when you return, maintain your logged-in session, and remember your preferences (such as your preferred game category or payment method). These are termed "functional" cookies—they do not track you across other websites, and they expire when you close your browser or after 30 days of inactivity.

We also use analytics cookies to count unique visitors, measure page load times, and understand which features users engage with most frequently. These analytics are anonymized—we do not tie them to your personal identity. You may disable cookies in your browser settings, but doing so may limit your ability to log in, stay logged in, or access certain mejampo features.

Your Rights and Data Access on mejampo

You have the right to access, correct, and request deletion of your personal data held on mejampo. To exercise these rights, contact our support team via live chat, email, or phone during business hours. We will respond to access requests within 14 days and deletion requests within 30 days, subject to legal and regulatory obligations (for example, we may need to retain payment records for tax or anti-fraud purposes).

You may also request that we stop using your data for marketing purposes—such as promotional emails or in-app notifications about new games or seasonal campaigns. To opt out, update your notification preferences in your mejampo account settings or contact support to request removal from marketing lists. Game-critical communications (account security alerts, withdrawal confirmations) will continue regardless of your marketing preferences.

Data Retention on mejampo

We retain your account data for as long as your mejampo account remains active. If you close your account, we retain personally identifiable information for a minimum of three years to comply with anti-money-laundering regulations and potential dispute resolution. After three years, we anonymize or delete your data unless legal or regulatory requirements mandate longer retention.

Game activity logs, transaction histories, and support conversations are retained for a minimum of one year; older records are archived and access is restricted. Payment records are retained per Indonesian tax law (typically five years). Cookie data expires automatically per the retention periods set in each cookie.

Security Practices on mejampo

mejampo applies industry-standard encryption (TLS/SSL) to all data in transit—meaning information sent between your device and our servers is encrypted. Your account password is hashed using a one-way encryption algorithm; we never store your password in plain text and cannot retrieve it for you. Payment details are encrypted at rest on our servers and accessed only by authorized personnel during dispute resolution or account verification.

We strongly recommend enabling optional two-factor authentication on your mejampo account to prevent unauthorized login. We also recommend using a unique, strong password and never sharing your login credentials with anyone, including support staff (our team will never ask for your password).

Policy Updates and Your Notification on mejampo

We may update this privacy policy from time to time to reflect changes in our data practices, technology, or applicable law. When material changes occur, we will notify you via email or by displaying a prominent notice in your mejampo account before the changes take effect. Your continued use of mejampo after such notification constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed of how we protect your data.

Contact Us About Your Privacy on mejampo

If you have questions about our privacy practices, wish to exercise your data rights, or believe your data has been mishandled, contact our mejampo support team:

Live chat: Available during business hours via your mejampo account dashboard.
Email: Use the contact form in your mejampo account settings or check your account welcome email for our support address.
Phone: Support hours are listed in your mejampo account menu; dial the number displayed there.

We aim to respond to all privacy inquiries within 7 business days. If your concern remains unresolved, you may escalate to our data protection officer via the same channels.